Social

Engaging Social Posts that Don’t Suck

Social Posts onto Facebook and Twitter are important for companies… they serve many purposes, but first and foremost of those purposes should be ENGAGEMENT.

What the heck is engagement?  This picture should tell the story.. or click it or the presentation below to learn more.   Engagement, as you can see, leads to success… which is what Business is supposed to be about.

So, how do you write engaging posts on Facebook, Twitter, Pinterest, and so forth, without them sucking?
Well I’ve put together a little training presentation on just that.

Enjoy!  Comments welcome!

Top Tips for Social Network Marketing!

My top tips for Social Network Marketing are very simple: * full details and white-paper here

  1. Acquire lots of fans.  (try a Karmaback Sweepstakes to help!)
  2. Engage fans with REGULAR and ENGAGING posts.
  3. Convert fans into customers by making them unique/special offers (only for fans).

It is nice when the marketing industry in general agrees with you!  Check out “Involver’s” top tips as well (note: matches mine very closely):
http://blog.involver.com/2011/10/07/social-media-marketing-tips-to-i

  1. Post Regularly
  2. Time your Posts.

So, how can you do 1 and 2 VERY easily?
For Facebook and Twitter try my new tool: http://postontime.com

Marketers want to better measure Social

Ever wanted to know exactly what Social Network Marketing is doing for you?  You are not alone.
According to eMarketer.com measuring social effectiveness is of paramount concern.

My question is what do you want to measure?

Respond to me here or by email to harlan@karmaback.com

Karmaback builds tools to improve Social Marketing effectivness… tell me what you want us to measure, and if we’re not doing it already, we will be!

PostOnTime lets you post to Facebook and Twitter while you are away.

If you are “into” social network marketing like I am, then you already know that posting to your Facebook and Twitter page on a consistent (and constant) basis is vital to keeping your Fans and Followers active and growing.  A daily or twice daily post is not at all too much.  However, knowing and doing are 2 different things.  My company, Karmaback, has just launched PostOnTime  to make the doing part of posting to Facebook and Twitter on a regular basis MUCH easier.  You can now schedule posts for any time of the day, even when you are away from your computer.  You can even post on weekends, evenings, and when you are travelling or on vacation!  It is free for 30-days, and as low as $4.99/mo after that, so give it a try!  It’s awesome!

http://karmaback.com/tw_postontime/

Google+ Will Fail and Why.

Many of you know I’m in the business of Marketing; specifically social marketing.  I’ve been playing with Google+ lately and have come to several opinions about the service that I thought I’d share.  In general, I think the service will die, and die quickly.  Here are the 5 observations why I think this is so:

  1. Google+ has no cachet… it’s not really that cool to be on Google+… there is no reason to right now (as opposed to just being on Facebook).  Google tried to make some buzz with the “fake” limits on user growth, but those in the know, know that was contrived.
  2. Google + doesn’t help companies (yet).  I expect Google will get around to it, and when that happens, companies will rush to setup their pages… but soon they will realize: it’s EXPENSIVE to maintain Google+, Facebook, and Twitter: then they’ll say, gee, we’ve invested in Facebook; we’re staying.
  3. Games will kill it.  Games on Google+ are coming, and when they do, let the spam wars begin.  Google has a TON of work, trial, and error to do, to keep up with Facebook on this delicate balance of fun and non-annoyance.
  4. Google+ doesn’t “give me more” of anything over Facebook.  It’s just not superior in any way; so what’s the point?
  5. Google Adwords is too expensive; and Google+ may “dilute” prices over time for adwords (which Google WILL NOT LIKE).  Hence, the quick, fast, and early demise of Google+.  
Google.  Stick to search!  It’s making you rich!

Decision Making Angst: Why being “undecided” is painful and what to do about it.

“So, clearly Karmaback has speed, responsiveness, and price going for them,” Carol says, “but Wildfire looks to have more clients.”  “So, Adam, which Sweepstakes company are we going to go with?  Karmaback or Wildfire?”.  Carol looked on, red eyes staring, heart pounding faster than it should, and clearly stressed.

Adam looked back wide-eyed and confused.  “Carol, we’ve just started looking at options, we have weeks yet before we need to decide.” Adam is confused because he asked Carol to find a good Sweepstakes company only yesterday.  Where is all this angst coming from?  What is the rush?  The deadline is months away.

A few days later, Adam has learned more about Wildfireapp and Karmaback and now his eyes are red, palms too sweaty.  “They both have positive aspects,” he says, “lets just pick one and be done with it.”.

WAIT!!!!!!!!!!!!!!!!!!!!!!!!

This is classic cognitive dissonance causing an irrational behavior.  Is “just pick one” really a good way to make an important business decision?  After you’ve picked one, the next thing is rationalization and confirmation bias and a whole bunch of other “post-decision” justifications.  Why? The angst is over, now you have to justify that you are a rational person… even though you just weren’t.

When faced with tough decisions social experts believe that cognitive dissonance causes humans that hold different conflicting possibilities in their heads get added stress and discomfort while the two are debated.  This leads to a “rush” to find an answer in order to “reduce dissonance” and the discomfort of indecision.

There is only one way I know of to confront and defeat the cognitive dissonance of decisions… creating decision criteria.  No, the cognitive dissonance is not “gone”, we humans still feel it… it still presses on us.  However, as business people, we have to at least TRY to make rational decisions.  It’s why we are leaders, managers, and in the game in the first place.

So, to defeat the angst of decision making, you can only make as rational a decision as possible with criteria that make sense.

Here are the steps that work for me:
1.) ignore all data collected so far.  Just forget it.  save it for later in the process.
2.) imagine you have no data, and create a “table” or list of information you would LIKE to have about all the choices prior to making a decision.
3.) select which data are “go/no-go”/ must-have items. and circle them.
4.) collect data, get samples, find as many options as you can… and fill out the table.
5.) eliminate all choices that are “no-go”.
6.) evaluate the remaining choices FAVORING the ones that you have more data for…. (better to know than to guess).  *THIS STEP IS CRUCIAL.  If you are having trouble collecting data for an option, in my experience, its not a very good option.
7.) pick the best choice based on the data you collected and the criteria… in the event of a tie, pick the one that contacted you/you got data for first.  (Speed matters).

Enjoy.

Decision made.

Dissonance over.

And you made a rational decision in the face of stress.

Nice job Adam and Carol, you rock.

You must have picked Karmaback 🙂

Social Confusion, engineering explanation of social networks.

Recently, I attended a start-up meetup conference here in Austin Texas. It was a really useful conference, focused on learning and practical knowledge. As always Brett Hurt did a great job with the keynote. The one thing that became clear, almost as a theme for the day, is that most people don’t really understand social networking. Engineers in particular will quickly get lost in the quagmire, mainly because of lack of definition and lack of metrics. After hearing all the debate, I think I can explain at least part of the social confusion on new social media… in terms engineers might be able to make sense of.

First definitions:
Social Networks: Websites where users can communicate with other users. Includes Facebook, MySpace, Blogs, Forums, Twitter, LinkedIn, and almost any modern website with feedback tools.

Social Networking: the act of using Social Networks to some purpose, either personal or as a business.

Share of Voice: a metric (no standard units) that tries to measure how many people are talking about your company or product… especially on blogs and social networks.

Web 2.0: a useless term referring to “making a website capable of letting users talk to each other”… yes forums have been doing this since BBS, hence its silliness as a moniker.

Now what is all the hub-bub about? Three things simultaneously, that I will separate:

1. Social Networks (e.g. people who own the websites, and the vulture companies that surround them), are “possibly” making money because LOTS of people are using Social Networks today.

2. It may be profitable for Companies to “use” Social Networking to accomplish some goal(s). E.g. companies and individuals at companies should consider USING Social Networking, but only for some MEASURABLE GOAL… too many companies are using Social Networking with no goal other than to ‘advertise’. Hint: Google is probably better for ya’.

3. Companies need to beware and pay attention to Social Networks, because that is where much of the Share of Voice can be seen, and customers are talking about you there.

With this common language, you can see, its not really that BIG of a thing, unless you consider the fact that SO many people are using them.

So, get off your duff and listen up. Companies need to wise up and pay attention to social networks message for you and STOP trying to use them so much…its not working.

In other words, rather than focusing on only 1-aspect of social networks (how to ‘use’ them for increased sales/revenue directly, item #2 above), consider the other 2 aspects of social networks (1 and 3 above).. and pay attention to the conversation (example: a good community manager) and get a presence on these social networks for that purpose (1. participate). Trust me, people WANT to talk about you/your company, you just have to be there and be listening.

photo attribution: